Shipping Policy

Rent-a-Trailcam

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Last updated: 14 December 2025

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Rent-a-Trailcam is a rental service operated by Solar Security Services (Pty) Ltd. This Shipping Policy explains how delivery and return collection are handled for all rentals.

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1. Delivery Method

All Rent-a-Trailcam equipment is delivered and collected via courier service.

We do not offer in-store collection or walk-in pickups.

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2. Courier Fee

A flat courier fee is charged per order and covers:

• Delivery to the customer’s specified address

• Return collection at the end of the rental period

The courier fee is displayed at checkout and is required for all rentals.

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3. Delivery Areas

We currently deliver within South Africa only.

Delivery availability may be subject to courier coverage in certain remote areas.

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4. Dispatch Time

Orders are typically dispatched:

• Within 1–2 working days after payment confirmation

• Subject to stock availability and order verification

You will receive confirmation once your order has been dispatched.

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5. Delivery Timeframes

Estimated delivery times vary depending on location and courier service, but typically range between:

• 1–3 working days for major metropolitan areas

• 2–5 working days for outlying or rural areas

Delivery timeframes are estimates and not guaranteed.

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6. Rental Period & Delivery

• The rental period begins on the delivery date confirmed by the courier.

• Customers are responsible for ensuring someone is available to receive the delivery.

Failed delivery attempts caused by:

• Incorrect address details

• Unavailable recipient

may result in additional courier charges, which may be deducted from the security deposit.

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7. Return Collection

• Return collection is arranged automatically at the end of the rental period.

• Customers must ensure the equipment is ready for collection on the agreed date.

Failure to make the equipment available for collection may result in:

• Additional courier charges

• Late return penalties or deposit deductions

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8. Courier Fees & Refunds

Courier fees are non-refundable, including but not limited to:

• Early returns

• Order cancellations after dispatch

• Failed deliveries due to incorrect information

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9. Risk & Responsibility

Risk transfers to the customer upon delivery.

The customer remains responsible for the equipment until it is:

• Collected by the courier, and

• Returned to Rent-a-Trailcam, and

• Successfully inspected

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10. Address Accuracy

Customers are responsible for providing a correct and complete delivery address at checkout.

Rent-a-Trailcam is not liable for delays or failed deliveries resulting from incorrect or incomplete address details.

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11. Contact Information

For shipping or delivery enquiries, please contact:

Email: support@rent-a-trailcam.co.za
Website: www.rent-a-trailcam.co.za

Operated by Solar Security Services (Pty) Ltd